Refund Policy

30 days, no questions

If Hindcast is not what you expected, ask for a refund within 30 days of buying it and you will get one. You do not have to explain why.

How to ask

Write to [email protected] from the address you bought with, or use the link on your Paddle receipt. Guo Taihang sells Hindcast; Paddle is the merchant of record and processes the refund to the payment method you used.

You do not have to uninstall the app, and asking for a refund does not delete anything on your Mac.

What a refund changes

A refund of the whole purchase price ends the licence it paid for, and so does a payment reversed through your bank. The key stops activating, and at its next licence check a Mac it was active on goes back to working as Hindcast does without a licence. Recording never stops and nothing is deleted: your history stays readable and Export All Data keeps working, while Review editing, Rules, Clients and Export need a licence again.

A partial refund does not end it.

After 30 days

A refund after 30 days is at our discretion.

This policy was last reviewed on 2 October 2026. Any change to it is dated here.